My older monster has his team retreat to KL from 22nd Jan to 24th Jan.. He wants me to go but due to limited leave dates available I wasn't able to go, its 3 work days for me..
Knowing how much he had wanted me to be there, I made special arrangements to surprise him in KL.. Book a flight for me and my little monster for the 23rd, made the necessary hotel booking and brave myself for the virgin flight with my lil monster.. Surprisingly my lil monster was well behave but the budget flight was awful..
Made booking for Tiger Airways to KL and it was an awful, awful experience.. I was a bit hesitant to drop them the feedback but after consulting a few close peeps I was told to go ahead with the complaint.. so here is what I wrote to them:
" It was announce & stated on the placecard which the crew was holding: "Passenger with Board me first pass, family with infants, family with little children are to board the plane first.." Could you clearly define that? 'cause even with my 2 and half year old toddler I was denied entry first as I did not purchase the board me first pass.. To my understanding I would fall under the "family with little children"- no? By the way, there were only a family of 3 whom purchased the board me first pass (I was right behind them when I was denied entry)
I know putting on seatbelts are compulsory during take off and landing.. my son fell asleep on my lap nearing to landing.. Your cabin crew was prolly just doing his job telling me to put my sleeping son back to his seat to buckle him up (he said its for my safety and my son safety).. no matter how many times I told him I won't hold Tiger Airways responsible should anything happens during landing with my son on my lap, the crew was very persistent that I should put my son on his seat.. I did as I was told and what do you expect from a sleepy cranky toddler, he started screaming and wailing.. Thanks to your crew who seems very pleased with his achievement on making me put my wailing son back to the seat.. No apologies received for that inconvenienced caused and he walked away right after I buckle up.. I had a backache after landing as I was leaning towards my son seat trying to comfort him and who fell back to sleep during landing with his head banging on the arm rest.. I swear we both would be damn comfortable if my son would have continued sleeping on my lap and if we were to be offered the infant seatbelts which I could fasten to mine - do you guys not have that? I wasn't offered 1 during that situation..
After landing, with a sleeping son on my arm and 2 small bags I actually have the brain to exit the plane last cause I did not want to hold up the plane exit with my slow walking.. I dropped my son's pillow at the exit of the plane, in front of 2 of your crew near the plane door, none of your cabin crew offered help to pick it up.. I had to squat and pick it up myself.. Did I say I was carrying my sleeping child on my arm and 2 small bags? I have no idea how your crew was trained.. Am I expecting too much of a service when I am only paying SGD116.00 for 2 flight ticket? I would appreciate your answers.. Please enlighten me.."
That was my feedback for my departure flight Tiger Airways.. And below is my feedback for my return flight, AirAsia:
" I made reservation for my family of 3, husband, 2.5 year old son and myself..
While doing web check-in, I was surprise that my seat was being separated from my husband and son.. I was given Seat at row 15 while my husband and son were in row 17.. Who separate the child from their mother? Or is that how you gain RM6 for choosing of seats? I was told by Jeremy (your Live Chat officer) it was your policy to give priority to other passenger to choose their seat.. Neither of our given seats were special or with extra legroom and FYI, while doing WCI only a few seats were occupied.. Could you kindly explain why my seat was separated when I made the booking under 1 transaction. Please kindly explain."
Seems petty? I need to know why they separate me from my son.. I have my rights to know right?? No? You tell me lah..
Btw, KL has always been a food haven for me.. Loves KL!!





